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Loving Tan - Contact Us (UK) logo

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Orders Issues & Returns

Can I edit or add anything to my order?

Once orders are placed, they cannot be edited, added to, or cancelled. Please contact us as soon as possible if there is a problem with your order. Orders can only be changed before they have been dispatched. If your order has already been shipped, p

How do I cancel my order?

Once orders are placed, they cannot be edited, added to, or cancelled. Please contact us as soon as possible if there is a problem with your order. Orders can only be cancelled before they have been dispatched. If your order has already been shipped,

My order was marked delivered but it’s not here!

If no one was home at the time of delivery, the carrier may leave the package in a safe location. Be sure to check around your home and with neighbours/building management who may have collected the package for you. Also, please double-check the ship

What do I do if I entered the wrong shipping address?

Oh no! Once orders are placed, they may not be able to be edited, added to, or cancelled. Please contact us as soon as possible if there is a problem with your order or shipping address, and we will do our best to help.

What’s your return policy?

We hope that you love your Loving Tan products as much as we do. If you change your mind about your purchase, you are welcome to return your unopened, unused, undamaged, original packaging products to us within 30 days from date of delivery, in excha

How do I make a return?

We hope that you love your Loving Tan products as much as we do. If you change your mind about your purchase, you are welcome to return your unopened, unused, undamaged, original packaging products to us within 30 days from the date of delivery, in e

Do you offer returns?

We hope that you love your Loving Tan products as much as we do. If you change your mind about your purchase, you are welcome to return your unopened, unused, undamaged, original packaging products to us within 30 days from date of delivery, in excha

How do I apply promo/discount codes?

To apply a promo or discount code:. • Proceed to the cart or checkout and enter your code in the Promo Code field. • Click Apply to see the changes to your order. • Only one code can be used per order. If you’re having trouble entering your promo cod

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email at [email protected] for further assistance. Include a photo of the item received and the name of the missing item(s), and we would

What do I do if my order arrives damaged or leaking?

We take immense pride to ensure all items are shipped correctly and in perfect condition. However, occasionally items may become damaged in transit. If you are concerned that you have received a damaged or defective item, please get in touch with us

What should I do if I'm having a reaction to the product?

We would love to assist you personally and provide the best guidance as we can. If you notice any kind of skin sensitivity or reaction, discontinue use and contact our team via email at [email protected].